Profile summary:
Results-driven and accomplished General Manager / Operations Leader with over 15 years of experience across QSR operations, quality management, business development, and large-scale team leadership. A two-time Employee of the Year and recipient of multiple performance awards for driving operational excellence, customer satisfaction, and business growth. Proven expertise in end-to-end restaurant management, staff training and development, compliance, cost control, and performance improvement. Known for building high-performing teams, maintaining world-class service standards, and consistently exceeding organizational targets. Adept at leadership, people management, and process optimization with a strong commitment to quality, safety, and customer experience..
Work Experience :
General Manager
2009-04-02 - 2013-08-04
Awarded Employee of the Month and Employee of the Year (2 times) for outstanding leadership, operational excellence, and team performance.
Successfully managed end-to-end restaurant operations, ensuring 100% compliance with McDonald’s quality, safety, and brand standards.
Improved sales and profitability through effective manpower planning, cost control, and upselling strategies.
Reduced staff attrition by implementing team engagement initiatives, structured training, and performance recognition programs.
Built and led a high-performing team, resulting in improved service speed, customer satisfaction scores, and audit results.
Maintained excellent customer experience, resolving escalations professionally and increasing repeat customer footfall.
Achieved consistent food safety and hygiene compliance, with zero major non-conformities during internal and external audits.
Trained and promoted multiple crew members to shift managers, supporting internal career growth and succession planning.
