Profile summary:
Experienced professional in regulatory compliance, quality management, and coordination. Expertise in updating artworks, managing lab tests, and certifications. Skilled in audits, social responsibility, and international certifications. Successful in navigating complex regulations, ensuring customer satisfaction. Detail-oriented and proactive with a focus on organizational success..
Work Experience :
QA/QC Exec.
2021-02-21 - Presently working
1. Artwork and Labeling Compliance: Coordinated departments to update artwork in line with FSSAI and international regulations, ensuring prompt communication and minimal delays for supplier information.
2. Testing and Certification Management: Efficiently managed external lab tests, payments, and delivery of reports, ensuring compliance with domestic and international requirements through streamlined coordination and comprehensive tracking.
3. Regulatory Compliance and Market Expansion: Successfully facilitated GACC registration for exporting to China, while supporting supplier questionnaires and registrations, ensuring regulatory compliance and enabling smooth market entry.
4. Packaging Audit and Social Audits: Led the annual packaging audit process for vendors, ensuring adherence to parameters and supporting the selection of packaging vendors. Conducted social audits like SEDEX and COSCO for manufacturing plants, guaranteeing compliance with ethical and social responsibility standards.
5. Customer Care and Complaint Resolution: Provided exceptional support to the Customer Care team by effectively resolving queries and addressing quality-related complaints. Delivered prompt and satisfactory resolutions to enhance customer satisfaction and maintain a positive brand image.
